Our Approach to Better Customer Discovery

Use industry and solution templates to quickly and easily understand your customer’s priorities

Discovery Email

It can be used before a scheduled meeting to capture priorities, send to new lines of business, or send to accounts with which you are just starting the discovery process

Conversation Starter

Use it to conduct outcome-based discovery based on the industry and persona of the person you’re talking to. Let Outcome Chains help guide the dialog and quickly and easily capture individual stakeholder priorities

Discovery Wizard

Whether you’re conducting a deep dive discovery engagement to develop a joint three-year plan with your customer or if you’re starting a new consulting engagement, Outcome Chains helps you save preparation time, run a consistent process and deliver a high-quality output

Integrations and Security

It’s not just another tool.

Users access the capabilities of Outcome Chains from where they spend most of their time.

With integrations into Outlook, Salesforce, Dynamics, Gainsight, and others in the pipeline, it’s designed to be accessed easily and slot simply into your existing processes.

Privacy and Security

Outcome Chains uses robust application performance and infrastructure monitoring tools. Availability and performance issues are notified to our DevOps team in real time and are respond immediately.

We are committed to protecting your confidential data against loss, misuse, unauthorized access, alteration or disclosure of personal information.

Here to help every step of the way

We offer access to the expertise and experience that you need to achieve the outcomes that your company is looking for as part of this transition.
  • 1


    We focus on listening to ensure you don’t repeat yourself, removing unknowns, and eliminating surprises to guarantee success. Your birthday is for surprises, not your onboarding experience!

  • 2


    This is our solution; we live it every day, and you haven’t had that luxury. We engage your team and take what we hear from you to understand how to design. We use that knowledge for your best outcome.

  • 3


    Now you have a solution we can stand behind, but how will it fit into the day-to-day from a technical perspective? Our solution should make your day easier, not be another time waster.

  • 4


    We understand the end-user of our solution is probably not the person who inked the deal. We work to bridge that gap and put in place training that fits no matter what type of learning a user needs.

  • 5


    The excitement is palatable! The time we’ve invested in the partnership is on the line, and it must be well worth it. We create an open environment so you know we’re there to support you and foster your success.

  • 6


    Our support doesn’t end at enablement. If adoption is crucial to you, it’s twice as important to us. We want your investment to be worth it and assist in guiding and leading how you want to grow.

Want to learn more? Request a demo