Conduct better
customer discovery
Run more effective and
efficient customer workshops
Effectively capture
stakeholder priorities
Outcome Chains helps
customer facing professionals
when they need it most
Business Outcome Discovery
Using standard templates, sales teams, customer success teams and professional services providers can quickly and easily understand and document the highest priorities of their customers. This approach can lead to improved solutions, increased client satisfaction and increased likelihood of repeat business.
Solution Mapping
The software, based on the customer’s priorities, helps sales, customer success and professional services teams to identify the most appropriate solutions from their portfolio, which can lead to improved solutions, increased client satisfaction and better alignment with customers’ goals.
Outcomes &
Solutions Alignment
Articulating the connection between proposed solutions and customers’ business goals and operating key performance indicators (KPIs) is essential for sales teams, customer success teams and professional services providers to effectively communicate their value.
How do you get started?
• We help you build your first couple of templates based on how your offers impact your customers’ priority outcomes.
• Then we start with a few simple use cases to get your people to start using the templates to change the discovery conversations with your customers (we’ll be there to hold their hands for the first few times.)
• After you see the impact and value of the new approach, we’ll help you create more templates (or you can do it yourselves if you’re ready), as you add new use cases to broaden and deepen the impact.
Deliver Real Results, Now!
Did Outcome Chains help you identify new decision makers?
- Yes
- No
Did Outcome Chains help you identify a new opportunity?
- Yes
- No
Did Outcome Chains help you accelerate a deal in this account?
- Yes
- No